POLICY AND PROCEDURE UPDATES RELATED TO COVID-19 SAFETY

Please always err on the side of caution; I will not be upset if you cancel / reschedule often due to possible sickness.
Absolutely always choose to cancel if any part of you suspects illness.

Sanitizing and Safeguards for the Office:

Mask wearing by the therapist and client will remain in place as an option but is no longer required.
Not a problem AT ALL for me to continue wearing them during sessions moving forward.

More time has been added between every session to allow for comprehensive sanitizing and disinfecting of all high frequency touch surfaces in order to minimize the chance of client and practitioner virus exposure and transmission.

Airflow and Air Exchange has been increased during every session and between every session.

This is accomplished through open windows, fans, and in-room device air filtering.

 What to expect during a Massage session

The therapist will first show you into the massage room; provide some simple instructions and answer any questions, then leave the room while you undress in complete privacy. Underwear bottoms are left on-or-off at your discretion. You’ll be given time to lie down underneath a sheet and a blanket on a padded massage table while the therapist washes their hands. The therapist will knock on the door before entering. Therapeutic massage is a completely non-sexual practice and you will always be professionally and fully draped under the sheet and blanket during treatment. Only the part of the body being worked upon will be uncovered.

It is best to arrive a few minutes earlier than the scheduled appointment time if there are any new conditions or changed conditions you’d like to discuss with the therapist.

 Payment

Cash, credit card, HSAs, check, or Venmo. Please make checks payable to Aaron Cubbage. (If Online Scheduling is turned On) you can pay in full before your appointment using the online booking tool, or you can wait until after the appointment.

Full payment is due upon receipt of services. Paperwork for filing your own insurance claims will be given upon request if you wish to submit for reimbursement.

Cancelations

Cancelations are sometimes unavoidable. Let us know when we can reschedule you.
Please call, send an email, or cancel through your online account/portal as soon as possible so that other clients may utilize the time-slot.

If the therapist is unable to keep an appointment you will be given as much notice as possible. You will not be charged and the therapist will contact you to reschedule the missed appointment.

Please Note: Cancelations made within 40 hours of your appointment time will result in a 30% fee as it can be difficult to fill availability on short notice.
Cancelations made within 20 hours will result in a 60% fee for your scheduled appointment time.
Cancelations made within 4 hours of your appointment time will result in a 100% payment as it’s unfortunately near impossible to fill the time-slot.

If you know someone who wants to utilize your time-slot then you won't be charged anything.

No-Shows without any notice given will be charged for 100% of their appointment time. This will need to be paid before any further appointments will be scheduled.
If there’s no contact made within 25 minutes after your appointment start-time then your time will be forfeit.

After a second no-call and no-show; full pre-payment for future visits will be required. The full cost of the original missed appointment will also be expected before scheduling again.

Late Arrivals

If you are late for your massage appointment you will be provided as much time as available within the scheduled time slot. You will still be charged the full amount for your scheduled session.
If there’s no contact made within 25 minutes after your appointment start-time then your time will be forfeit.

Physician Referrals

A physician referral is not generally required in order to receive a therapeutic massage. After speaking with the massage therapist at the initial consultation and reviewing your health history information, a determination will be made prior to your session if a doctor’s note is required.

*Massage therapy is not a substitute for medical examinations and/or diagnosis. It is recommended that you see a physician for any physical ailment you have.

Sickness or Contraindications

There is usually a massage technique to complement whatever health-state you are currently in, but certain skin conditions, acute injuries and other medical conditions can conflict with receiving a massage.

These possibilities are discussed at the time of the initial consultation.

Misconduct

Any illicit or inappropriate remarks, advances or gestures will result in the immediate termination of the massage session and you will be liable for full payment of the scheduled appointment